Why we do what we do 安东尼·罗宾

　　Thank you. I have to tell you I'm both challenged and excited. My excitement is： I get a chance to give something back. My challenge is： the shortest seminar I usually do is 50 hours.

　　I'm not exaggerating. I do weekends -- I do more， obviously， I also coach people -- but I'm into immersion， because how did you learn language? Not just by learning principles， you got in it and you did it so often that it became real.

　　The bottom line of why I'm here， besides being a crazy mofo， is that -- I'm not here to motivate you， you don't need that， obviously. Often that's what people think I do， and it's the furthest thing from it. What happens， though， is people say to me， "I don't need any motivation." But that's not what I do. I'm the "why" guy. I want to know why you do what you do.

　　What is your motive for action? What is it that drives you in your life today? Not 10 years ago. Are you running the same pattern? Because I believe that the invisible force of internal drive， activated， is the most important thing. I'm here because I believe emotion is the force of life. All of us here have great minds. Most of us here have great minds， right? We all know how to think. With our minds we can rationalize anything. We can make anything happen.

　　I agree with what was described a few days ago， that people work in their self-interest. But we know that that's bullshit at times. You don't work in your self-interest all the time， because when emotion comes into it， the wiring changes in the way it functions. So it's wonderful to think intellectually about how the life of the world is， especially those who are very smart can play this game in our head. But I really want to know what's driving you.

　　What I would like to invite you to do by the end of this talk is explore where you are today， for two reasons. One： so that you can contribute more. And two： that hopefully we can not just understand other people more， but appreciate them more， and create the kinds of connections that can stop some of the challenges that we face today. They're only going to get magnified by the very technology that connects us， because it's making us intersect. That intersection doesn't always create a view of "everybody now understands everybody， and everybody appreciates everybody."

　　I've had an obsession basically for 30 years， "What makes the difference in the quality of people's lives? What in their performance?" I got hired to produce the result now. I've done it for 30 years. I get the phone call when the athlete is burning down on national television， and they were ahead by five strokes and now they can't get back on the course. I've got to do something right now or nothing matters. I get the phone call when the child is going to commit suicide， I've got to do something. In 29 years， I'm very grateful to tell you I've never lost one. It doesn't mean I won't some day， but I haven't yet. The reason is an understanding of these human needs.

　　When I get those calls about performance， that's one thing. How do you make a change? I'm also looking to see what is shaping the person's ability to contribute， to do something beyond themselves. Maybe the real question is， I look at life and say there's two master lessons. One is： there's the science of achievement， which almost everyone here has mastered amazingly. "How do you take the invisible and make it visible，" How do you make your dreams happen? Your business， your contribution to society， money -- whatever， your body， your family.

　　The other lesson that is rarely mastered is the art of fulfillment. Because science is easy， right? We know the rules， you write the code and you get the results. Once you know the game， you just up the ante， don't you? But when it comes to fulfillment -- that's an art. The reason is， it's about appreciation and contribution. You can only feel so much by yourself.

　　I've had an interesting laboratory to try to answer the real question how somebody's life changes if you look at them like those people that you've given everything to? Like all the resources they say they need. You gave not a 100-dollar computer， but the best computer. You gave them love， joy， were there to comfort them. Those people very often -- you know some of them -- end up the rest of their life with all this love， education， money and background going in and out of rehab. Some people have been through ultimate pain， psychologically， sexually， spiritually， emotionally abused -- and not always， but often， they become some of the people that contribute the most to society.

　　The question we've got to ask ourselves really is， what is it? What is it that shapes us? We live in a therapy culture. Most of us don't do that， but the culture's a therapy culture， the mindset that we are our past. And you wouldn't be in this room if you bought that， but most of society thinks biography is destiny. The past equals the future. Of course it does if you live there. But what we know and what we have to remind ourselves -- because you can know something intellectually and then not use it， not apply it.

　　We've got to remind ourselves that decision is the ultimate power. When you ask people， have you failed to achieve something significant in your life?

　　Say， "Aye." Audience： Aye.

　　TR： Thanks for the interaction on a high level there. But if you ask people， why didn't you achieve something? Somebody who's working for you， or a partner， or even yourself. When you fail to achieve， what's the reason people say? What do they tell you? Didn't have the knowledge， didn't have the money， didn't have the time， didn't have the technology. I didn't have the right manager.

　　Al Gore： Supreme Court. TR： The Supreme Court.

　　What do all those， including the Supreme Court， have in common?

　　They are a claim to you missing resources， and they may be accurate. You may not have the money， or the Supreme Court， but that is not the defining factor.

　　And you correct me if I'm wrong. The defining factor is never resources; it's resourcefulness. And what I mean specifically， rather than just some phrase， is if you have emotion， human emotion， something that I experienced from you the day before yesterday at a level that is as profound as I've ever experienced and I believe with that emotion you would have beat his ass and won.

　　Audience： Yeah!

　　How easy for me to tell him what he should do.

　　Idiot， Robbins. But I know when we watched the debate at that time， there were emotions that blocked people's ability to get this man's intellect and capacity. And the way that it came across to some people on that day -- because I know people that wanted to vote in your direction and didn't， and I was upset. But there was emotion there. Do you know what I'm talking about?

　　Say， "Aye." Audience： Aye.

　　TR： So， emotion is it. And if we get the right emotion， we can get ourselves to do anything. If you're creative， playful， fun enough， can you get through to anybody， yes or no?

　　If you don't have the money， but you're creative and determined， you find the way. This is the ultimate resource. But this is not the story that people tell us. They tell us a bunch of different stories. They tell us we don't have the resources， but ultimately， if you take a look here， they say， what are all the reasons they haven't accomplished that? He's broken my pattern， that son-of-a-bitch.

　　But I appreciated the energy， I'll tell you that.

　　What determines your resources? We've said decisions shape destiny， which is my focus here. If decisions shape destiny， what determines it is three decisions. What will you focus on? You have to decide what you're going to focus on. Consciously or unconsciously. the minute you decide to focus， you must give it a meaning， and that meaning produces emotion. Is this the end or the beginning? Is God punishing me or rewarding me， or is this the roll of the dice? An emotion creates what we're going to do， or the action.

　　So， think about your own life， the decisions that have shaped your destiny. And that sounds really heavy， but in the last five or 10 years， have there been some decisions that if you'd made a different decision， your life would be completely different? How many can think about it? Better or worse. Say， "Aye."

　　Audience： Aye.

　　So the bottom line is， maybe it was where to go to work， and you met the love of your life there， a career decision. I know the Google geniuses I saw here -- I mean， I understand that their decision was to sell their technology. What if they made that decision versus to build their own culture? How would the world or their lives be different， their impact? The history of our world is these decisions. When a woman stands up and says， "No， I won't go to the back of the bus." She didn't just affect her life. That decision shaped our culture. Or someone standing in front of a tank. Or being in a position like Lance Armstrong， "You've got testicular cancer." That's pretty tough for any male， especially if you ride a bike.

　　You've got it in your brain; you've got it in your lungs. But what was his decision of what to focus on? Different than most people. What did it mean? It wasn't the end; it was the beginning. He goes off and wins seven championships he never once won before the cancer， because he got emotional fitness， psychological strength. That's the difference in human beings that I've seen of the three million I've been around.

　　In my lab， I've had three million people from 80 countries over the last 29 years. And after a while， patterns become obvious. You see that South America and Africa may be connected in a certain way， right? Others say， "Oh， that sounds ridiculous." It's simple. So， what shaped Lance? What shapes you? Two invisible forces. Very quickly. One： state. We all have had times， you did something， and after， you thought to yourself， "I can't believe I said or did that， that was so stupid." Who's been there? Say， "Aye." Audience： Aye.

　　Or after you did something， you go， "That was me!"

　　It wasn't your ability; it was your state. Your model of the world is what shapes you long term. Your model of the world is the filter. That's what's shaping us. It makes people make decisions. To influence somebody， we need to know what already influences them. It's made up of three parts. First， what's your target? What are you after? It's not your desires. You can get your desires or goals. Who has ever got a goal or desire and thought， is this all there is?

　　Say， "Aye." Audience： Aye.

　　It's needs we have. I believe there are six human needs. Second， once you know what the target that's driving you is and you uncover it for the truth -- you don't form it -- then you find out what's your map， what's the belief systems that tell you how to get those needs. Some people think the way to get them is to destroy the world， some people， to build， create something， love someone. There's the fuel you pick. So very quickly， six needs.

　　Let me tell you what they are. First one： certainty. These are not goals or desires， these are universal. Everyone needs certainty they can avoid pain and at least be comfortable. Now， how do you get it? Control everybody? Develop a skill? Give up? Smoke a cigarette? And if you got totally certain， ironically， even though we need that -- you're not certain about your health， or your children， or money. If you're not sure the ceiling will hold up， you won't listen to any speaker. While we go for certainty differently， if we get total certainty， we get what? What do you feel if you're certain? You know what will happen， when and how it will happen， what would you feel? Bored out of your minds. So， God， in Her infinite wisdom， gave us a second human need， which is uncertainty. We need variety. We need surprise. How many of you here love surprises? Say， "Aye."

　　Audience： Aye.

　　TR： Bullshit. You like the surprises you want. The ones you don't want， you call problems， but you need them. So， variety is important. Have you ever rented a video or a film that you've already seen? Who's done this? Get a fucking life.

　　Why are you doing it? You're certain it's good because you read or saw it before， but you're hoping it's been long enough you've forgotten， and there's variety.

　　Third human need， critical： significance. We all need to feel important， special， unique. You can get it by making more money or being more spiritual. You can do it by getting yourself in a situation where you put more tattoos and earrings in places humans don't want to know. Whatever it takes. The fastest way to do this， if you have no background， no culture， no belief and resources or resourcefulness， is violence. If I put a gun to your head and I live in the 'hood， instantly I'm significant. Zero to 10. How high? 10. How certain am I that you're going to respond to me? 10. How much uncertainty? Who knows what's going to happen next? Kind of exciting. Like climbing up into a cave and doing that stuff all the way down there. Total variety and uncertainty. And it's significant， isn't it? So you want to risk your life for it. So that's why violence has always been around and will be around unless we have a consciousness change as a species. You can get significance a million ways， but to be significant， you've got to be unique and different.

　　Here's what we really need： connection and love， fourth need. We all want it; most settle for connection， love's too scary. Who here has been hurt in an intimate relationship? If you don't raise your hand， you've had other shit， too. And you're going to get hurt again. Aren't you glad you came to this positive visit? Here's what's true： we need it. We can do it through intimacy， friendship， prayer， through walking in nature. If nothing else works for you， don't get a cat， get a dog， because if you leave for two minutes， it's like you've been gone six months， when you come back 5 minutes later.

　　These first four needs， every human finds a way to meet. Even if you lie to yourself， you need to have split personalities. I call the first four needs the needs of the personality. The last two are the needs of the spirit. And this is where fulfillment comes. You won't get it from the first four. You'll figure a way， smoke， drink， do whatever， meet the first four. But number five， you must grow. We all know the answer. If you don't grow， you're what? If a relationship or business is not growing， if you're not growing， doesn't matter how much money or friends you have， how many love you， you feel like hell. And I believe the reason we grow is so we have something to give of value.

　　Because the sixth need is to contribute beyond ourselves. Because we all know， corny as that sounds， the secret to living is giving. We all know life is not about me， it's about we. This culture knows that， this room knows that. It's exciting. When you see Nicholas talking about his $100 computer， the most exciting thing is： here's a genius， but he's got a calling now. You can feel the difference in him， and it's beautiful. And that calling can touch other people.

　　My life was touched because when I was 11 years old， Thanksgiving， no money， no food， we were not going to starve， but my father was totally messed up， my mom was letting him know how bad he messed up， and somebody came to the door and delivered food. My father made three decisions， I know what they were， briefly. His focus was "This is charity. What does it mean? I'm worthless. What do I have to do? Leave my family，" which he did. It was one of the most painful experiences of life. My three decisions gave me a different path. I set focus on "There's food." What a concept!

　　But this is what changed my life， shaped me as a human being. Somebody's gift， I don't even know who it is. My father always said， "No one gives a shit." And now somebody I don't know， they're not asking for anything， just giving us food， looking out for us. It made me believe this： that strangers care. And that made me decide， if strangers care about me and my family， I care about them. I'm going to do something to make a difference. So when I was 17， I went out on Thanksgiving， it was my target for years to have enough money to feed two families. The most fun and moving thing I ever did in my life. Next year， I did four， then eight. I didn't tell anybody what I was doing， I wasn't doing it for brownie points. But after eight， I thought I could use some help.

　　So I went out， got my friends involved， then I grew companies， got 11， and I built the foundation. 18 years later， I'm proud to tell you last year we fed 2 million people in 35 countries through our foundation. All during the holidays， Thanksgiving， Christmas， in different countries around the world.

　　Thank you. I don't tell you that to brag， but because I'm proud of human beings because they get excited to contribute once they've had the chance to experience it， not talk about it.

　　So， finally -- I'm about out of time. The target that shapes you -- Here's what's different about people. We have the same needs. But are you a certainty freak， is that what you value most， or uncertainty? This man couldn't be a certainty freak if he climbed through those caves. Are you driven by significance or love? We all need all six， but what your lead system is tilts you in a different direction. And as you move in a direction， you have a destination or destiny. The second piece is the map. The operating system tells you how to get there， and some people's map is， "I'm going to save lives even if I die for other people，" and they're a fireman， and somebody else says， "I'm going to kill people to do it." They're trying to meet the same needs of significance. They want to honor God or honor their family. But they have a different map.

　　And there are seven different beliefs; I can't go through them， because I'm done. The last piece is emotion. One of the parts of the map is like time. Some people's idea of a long time is 100 years. Somebody else's is three seconds， which is what I have. And the last one I've already mentioned that fell to you. If you've got a target and a map -- I can't use Google because I love Macs， and they haven't made it good for Macs yet. So if you use MapQuest -- how many have made this fatal mistake of using it? You use this thing and you don't get there. Imagine if your beliefs guarantee you can never get to where you want to go.

　　The last thing is emotion. Here's what I'll tell you about emotion. There are 6，000 emotions that we have words for in the English language， which is just a linguistic representation that changes by language. But if your dominant emotions -- If I have 20，000 people or 1，000 and I have them write down all the emotions that they experience in an average week， and I give them as long as they need， and on one side they write empowering emotions， the other's disempowering， guess how many emotions they experience? Less than 12. And half of those make them feel like shit. They have six good feelings. Happy， happy， excited， oh shit， frustrated， frustrated， overwhelmed， depressed. How many of you know somebody who， no matter what happens， finds a way to get pissed off?

　　Or no matter what happens， they find a way to be happy or excited. How many of you know somebody like this?

　　When 9/11 happened， I'll finish with this， I was in Hawaii. I was with 2，000 people from 45 countries， we were translating four languages simultaneously for a program I was conducting， for a week. The night before was called Emotional Mastery. I got up， had no plan for this， and I said -- we had fireworks， I do crazy shit， fun stuff， and at the end， I stopped. I had this plan， but I never know what I'm going to say. And all of a sudden， I said， "When do people really start to live? When they face death." And I went through this whole thing about， if you weren't going to get off this island， if nine days from now， you were going to die， who would you call， what would you say， what would you do? That night is when 9/11 happened.

　　One woman had come to the seminar， and when she came there， her previous boyfriend had been kidnapped and murdered. Her new boyfriend wanted to marry her， and she said no.

　　He said， "If you go to that Hawaii thing， it's over with us." She said， "It's over." When I finished that night， she called him and left a message at the top of the World Trade Center where he worked， saying， "I love you， I want you to know I want to marry you. It was stupid of me." She was asleep， because it was 3 a.m. for us， when he called her back， and said， "Honey， I can't tell you what this means. I don't know how to tell you this， but you gave me the greatest gift， because I'm going to die." And she played the recording for us in the room. She was on Larry King later. And he said， "You're probably wondering how on Earth this could happen to you twice. All I can say is this must be God's message to you. From now on， every day， give your all， love your all. Don't let anything ever stop you." She finishes， and a man stands up， and he says， "I'm from Pakistan， I'm a Muslim. I'd love to hold your hand and say I'm sorry， but frankly， this is retribution." I can't tell you the rest， because I'm out of time.

　　Are you sure?

　　10 seconds， I want to be respectful. All I can tell you is， I brought this man on stage with a man from New York who worked in the World Trade Center， because I had about 200 New Yorkers there. More than 50 lost their entire companies， friends， marking off their Palm Pilots. One financial trader， woman made of steel， bawling -- 30 friends crossing off that all died. And I said， "What are we going to focus on? What does this mean and what are we going to do?"

　　And I got the group to focus on： if you didn't lose somebody today， your focus is going to be how to serve somebody else. Then one woman stood up and was so angry， screaming and yelling. I found out she wasn't from New York， she's not an American， doesn't know anybody here. I asked， "Do you always get angry?" She said， "Yes." Guilty people got guilty， sad people got sad. I took these two men and I did an indirect negotiation. Jewish man with family in the occupied territory， someone in New York who would have died if he was at work that day， and this man who wanted to be a terrorist， and I made it very clear. This integration is on a film， which I'd be happy to send you， instead of my verbalization， but the two of them not only came together and changed their beliefs and models of the world， but worked together to bring， for almost four years now， through various mosques and synagogues， the idea of how to create peace. And he wrote a book， called "My Jihad， My Way of Peace." So， transformation can happen.

　　My invitation to you is： explore your web， the web in here -- the needs， the beliefs， the emotions that are controlling you， for two reasons： so there's more of you to give， and achieve， too， but I mean give， because that's what's going to fill you up. And secondly， so you can appreciate -- not just understand， that's intellectual， that's the mind， but appreciate what's driving other people. It's the only way our world's going to change.

　　God bless you， thank you. I hope this was of service.

　　(掌声) 谢谢。 我必须告诉你们我同时感到挑战与兴奋。 让我感到兴奋的是，我有一个付出回馈的机会。 而我的挑战在于，我最短的研讨会一般也需要50个小时 (而现在我只有18分钟)。 (笑声) 我并没有夸大。我在周末办研讨会，而我的做法是... 我不止办研讨会，或指导他人... 我热衷于沉浸式学习法。你们是怎么学会语言的? 你们并不只是通过学习原理就学会语言， 你们让自己如此频繁地沉浸其中，于是你们自然而然学会了使用语言。

　　而我会在这里的原因，除了因为我是一个疯狂的家伙之外， 在于我处于这样一个角色... 我不是来这里激励你们的。你们显然已不需要激励。 时常人们以为我的工作就是激励他人， 而我的工作和激励他人相去甚远。然而， 人们会对我说：我不需要任何激励。 我则回答：好，那很有趣。我的工作不是来激励你。 我是那个问“为什么”的人。我要知道你行为背后的“为什么”。

　　你行为的动机是什么? 今天，而不是10年前，是什么在生命中驱动着你? 你是否运用着同样的行为模式?因为我相信， 激发内在驱动的无形力量， 是世界上最重要的事。 我站在这里，因为我相信情绪是生命的力量。 在座的各位，我们都有很棒的头脑。 在这里，我们大部分的人都有很棒的头脑，对吧? 我不清楚没有头脑的人，但我们有头脑的人都知道怎么思考。 我们能够把任何事物合理化。 我们能完成任何事情。我们能...我同意几天前有人形容过的 人们为自己的利益所驱使的想法。

　　但我们也都知道有时候那是一派胡言。 你的行为并不是一直都受利益的驱使， 因为当我们加入情绪的因素， 我们追求利益的行为模式也会改变。 所以，用理智来思考这个世界的生活是怎样的， 对我们而言是很奇妙的，特别是... 我们当中那些十分聪明的人，能在心中玩这个游戏。 但我真的想知道的，是什么在驱动着你。

　　我想要也许请你 在这个演讲结束时，探索今天你在生命中所处的位置。 这么做有两个原因。一，你能做出更多贡献; 二，希望我们不但能更多地了解他人， 也许还能更多的去领会他们，并建立起那种情感联系， 那种能阻止我们社会现今所面临的挑战(问题) 的情感联系。 将我们紧紧联系的科技， 只会放大我们社会面对的那些挑战， 因为科技让我们有了交集。但那种交集 并不总是带来 “现在所有人都互相了解，互相领会” 的观点。

　　所以30年来，我一直深深专注于探讨 “是什么决定了人们的生活品质?” “是什么决定了人们表现的差异?” 因为那是我的工作。 我必须马上帮人们产生他们要的结果。 那就是我30年来的工作。比如说，我会接到一个电话 说有个运动员在全国电视转播的比赛中失去状态， 他的队伍现在领先五分 但他的队友们却已无心回到场上继续比赛。 而我必须马上做些什么帮他们恢复状态 对他们而言那是最重要的。或我会接到个电话 说有个小孩要自杀 而我必须马上做些什么来帮助他。29年来... 29年来我从未辜负过我的客户，我为此心存感激。 这不表示说未来我决不会失手。但至今我从未失手过， 其原因在于我对人类需求的理解。我今天想要和你们谈的就是这些人类需求。

　　当我接到一个电话，要求改变某某人的表现，这是一个方面。 你怎样才能改变? 但同时，我也会注意是什么塑造了 这个人贡献的能力， 超越自己的能力。所以真正的问题也许是， 你知道的，我发现人生中有两个核心的课程。 第一个为“成就的科学” 人们在几乎任何方面，把这门课程掌握到近乎完美的程度。 就好像“你如何把无形的东西具体化?”，对吧? 如何把你的梦想变成现实? 不管是你的生意，你对社会的贡献，金钱... 你的身体，你的家庭，等等。

　　但人生中的另一个课程却很少被人们掌握，那就是“满足的艺术” 因为科学比较容易，对吗? 我们知道了规则。你编写程序，你遵循公式， 然后你就能得到结果。就好比，一旦你知道了游戏的玩法， 你就有把握进一步提高赌注，对吧? 可是“满足”却是一门艺术。 因为满足同感激和贡献相关联。 你一个人能给自己带来的满足感是有限的。 为此我办了个有趣的实验室尝试回答这个问题 问题中真正的问题。那就是： 如果你看待某人好比你已为他付出一切，他的生命会有什么不同? 比如说你给了他说他需要的一切资源。 你给他的不是普通100美元的电脑 而是最好的电脑。你给了他你的爱 你给他带来欢乐。你总是能够在他需要你的时候给他安慰。 而常常这些人...我相信你一定认识一些这样的人... 尽管有了这些爱、教育、金钱、 和良好背景，却荒废生命，时常进出戒毒所。 然后你见到那些遭受过极大痛苦的人... 那些在心理、性、精神和情感上遭受虐待的人... 虽然不总是如此，但常常，这些人会成为那些 对社会付出最多贡献的人。

　　所以，我们真正需要自问的是，究竟是什么? 是什么塑造了我们?我们生活在一个心理治疗当道的文化中。 我们大多数人并没有接受心理治疗，但我们的文化是一个推崇心理治疗的文化。 我指的是那种“我们就是我们的过去”的思想倾向。 在座的每位...如果你相信这种理论 你就不会坐在这里... 但我们社会中的大部分人认为经历就是命运。 过去等于未来。当然，如果你活在过去，它就会是你的未来。 但在座的各位都知道， 我们必须提醒自己的是... 你可以通过理智了解一样东西，你能知道什么是该做的事 然而却不去应用它，不付诸行动。

　　所以我们真的要提醒我们自己 决定是终极的力量。这是“决定”一词真正的意义。 当你问人， 你是否曾经失败过? 你们有谁曾经在生命中遭遇过 重大失败的?说“明白”

　　观众：“明白”

　　罗宾：谢谢你们热烈的反应。 (笑声)

　　当你问某人，为什么你无法达成某事? 比如说你的员工，或生意伙伴， 甚至你自己本人。当你无法达成一个目标， 人们给失败提供的理由是什么? 他们会告诉你什么?他们没有...他们懂的不够多， 没有...知识。没有...钱。 没有...时间。没有...技术。你也听过的， 我没有合适的经理。没有...

　　阿尔.戈尔：最高法院。(笑声)

　　那... (掌声) 那... (掌声) ...所有这些回答，包括最高法院，有什么共同之处? (笑声) 它们都是对你所缺少的资源的索求，而且它们可能是对的 你可能没有钱，你可能没有最高法院 但那不是决定性因素。 (笑声，掌声) 如果我说错的话，纠正我。 决定性因素从来都不是资源，而是策略。 我具体指的是， 如果你运用了情绪，人性化的情绪，就在前天 如果你让我感受到那种最深层次的情绪， 如果你运用那种情绪来和选民沟通， 我相信你一定能狠狠把他(指戈尔的竞选对手布什)打败。 (掌声)

　　但是，要我告诉他他该做什么是多么容易。 (笑声) 白痴，罗宾。对，我知道当我们在观看那场辩论时， 有些情感妨碍了人们对 这个人的智力与才能的理解。 那一天你给一些人带来的感觉... 因为我认识原本要投票给你最终却没有的人， 那让我心烦。但事实就是那样...情绪发生了作用。 谁知道我在说什么的?说“明白”

　　观众：“明白”

　　罗宾：对，就是情绪。如果我们处于对的情绪状态， 我们能让自己做任何事。我们能完成任何事。 如果你够创意，够幽默，够有趣， 你能否和任何人沟通?能，还是不能?

　　观众：能

　　罗宾：如果你没有钱，但你有足够的创意和决心， 你会找到方法。这就是终极的资源。 但这不是人们告诉我们的故事，对吗? 人们告诉我们的是一大堆不同的故事。 他们告诉我们说我们没有资源，但最终， 如果你看一下这边...麻烦下一张... 他们说，让他们无法完成目标的理由是什么? 下一张幻灯片。他捣乱了我的公式，那个混蛋。 (笑声) 但我告诉你，我欣赏那种能量。 (笑声)

　　什么左右了你的资源?我们刚说“决定”塑造命运， 这是我要在这里强调的，如果决定塑造命运，左右我们资源的则是 三个决定。你要把注意力放在什么地方? 现在，你必须决定你要把注意力放在什么地方。 在这一秒，无论有意识或无意识地，当你决定 把注意力放在某样东西上面，你必须赋予这样东西一个意义。 这个意义，无论它是什么，会制造情绪。 这是结束还是开始?老天是在惩罚我 还是在奖励我?或者这不过是偶然? 然后，情绪创造我们的下一步行动。

　　想想你自己的人生。 那些塑造了你的命运的决定。 那听起来很沉重，但过去的5或10年， 或15年里，有哪些事情是 如果当初你做了一个不同的决定， 你的生命将完全的不同?你能想到多少个这样的决定? 老实说，不管好坏，如果你能记起这样的决定，说“明白”。

　　观众：明白。

　　罗宾：归根结底，也许这是‘要到哪里工作’的决定， 结果你在那里遇到了你的人生伴侣。 也许那是一个事业的抉择。我知道那两位创建谷歌的天才... 我是说，我知道他们刚开始的决定是 要把他们的技术出售。想象如果他们真的决定出售技术 而不是创建他们自己的文化，会怎么样?世界会是怎样的不同? 他们的人生会是怎样的不同?他们对世界的影响会有什么不同? 我们世界的历史其实就是这些决定。 当一个女人站起来说“不，我不会退到公车后座” 她不只影响了她的人生。那个决定塑造了我们的文化。 或当一个人挡在坦克前。或当一个人处于像阿姆斯特朗(Lance Armstrong)这样的处境 人家告诉你：“你得了睾丸癌”。 这对任何男人都是不小的打击， 特别当你是个骑单车的运动员。 (笑声) 在你的脑海中，在你的心中，你已明白这意味着什么。 但他决定了把注意力集中在什么? 和大多数人都不同。什么意思? 这不是结束，这是开始。我要做什么? 他开始捧回七个大赛冠军;患癌之前他一次都没有赢过， 因为他具备了健康的情绪与顽强的心态。 那就是人与人之间的差别。 在我接触过的三百万人中，我见到那种差别。

　　那和我的实验室有关。在过去的29年里 我有机会和三百万来自80个不同国家的人们交流。 经过一段时间，一些模式变得明显。 你会发现南美洲和非洲 可能以某种方式相互有所联系，对吗?其他人说， “哦，那听起来很荒谬” 这很简单。什么塑造了阿姆斯特朗? 什么塑造了你?两个看不见的力量。第一个：状态。 我们都有过这样的经验。 如果你有过这样的经历，当你做了一件事 你对自己说，我不敢相信我竟然说了那些东西 我竟然做了那种事，真是愚蠢...谁有这样的经历?

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